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If you have received a defective item, you should call us to inform us that you are returning the item. You must return the product within 14 days of receiving the item. You should include paperwork with your original order number stated. We recommend using Royal Mail's letter or parcel service (whichever is most appropriate) in all cases. Always request the cheapest method of returning the item.
When the item arrives with us we will refund your card for the item and delivery charges and the cost of returning the item to us (up to £7.95). You must include a receipt for the return postage. Alternatively you can choose to have a replacement item (if available). We will review the condition of the goods before issuing a refund or replacement and contact you if the claim is in doubt.
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