Terms & Conditions

SECURITY POLICY

Since inception the ishop system has processed over 150,000 items to over 35,000 unique customers. We take security seriously and our systems are monitored 24/7. We are an approved payment solution provider for Barclays Merchant Services, Nat West Streamline and The Bank of Scotland. As such our security systems have been vetted.

ANTI-FRAUD MEASURES

We operate a strict security check procedure, to ensure your credit card details are being used by only you. The dispatch of your items may be delayed if any of the following are applicable:
  1. Your order is being delivered to an address other than that registered to your credit card.
  2. Your card details are not available for address verification from the bank (usually cards registered overseas)
  3. Your card details have failed the address verification from the bank.
  4. The security number on the reverse of the card has been entered incorrectly.
  5. The order is for delivery overseas.
  6. In addition, higher value orders are more likely to be checked more thoroughly.

In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email. You may then be asked to fax confirmation of your details, change your delivery address, confirm by post your billing address or use different card details. We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us. Next Day orders will be sent on a Next Day service only when your details have been checked and confirmed

CANCELLING YOUR ORDER

You can cancel your order before it has been dispatched and receive a full refund if your card has been debited.

If you wish to return an item which is not suitable or no longer required, you should call us within 14 days of receiving the item to inform us. You must then return the product as soon as possible. You should include paperwork with your original order number stated.

When the item arrives with us we will refund your card for the item in full but NOT the cost of returning the item to us. You can choose to have a replacement item (if available). The goods must be unused and we will review the condition of the goods before issuing a refund or replacement and will contact you if the claim is in doubt.

If the product has not yet arrived with you, you can choose to refuse a delivery from our couriers. The item will be re-routed back to us via the same courier service and we will treat the item as not required or not suitable. We will refund you for the item, but will deduct the cost of rerouting the delivery. If we fail to deliver the correct goods or they arrive damaged, please notify us as soon as possible after delivery and we will arrange for replacement goods to be dispatched immediately. We may at our discretion collect the faulty or wrongly delivered goods at no expense to you, if you are requested to return them your postage will be refunded.

If the courier is unable to deliver (if no one is available to sign for it and no alterative instruction for delivery was provided), they will attempt to redeliver and try to contact you. If there is still no response, they will return it to us. We will then deduct the cost of return from the refund of the goods. We may have to charge extra for return if the cost of the goods is less than the cost of return.

COMPLAINTS

Should you have any complaint regarding this site, the services offered, or given, please email us and we will respond in detail within five working days during which time we may need to contact you. You will be kept well informed at all times.